Customer reviews and stories

What Do Our Customers Say About Why They Love Charlie?

When you become part of the Charlie family, it totally changes the way you cook, entertain and live outdoors.

What Do Our Customers Say About Why They Love Charlie?

Rated 4.8 out of 5 from 83 reviews on Trustpilot.

Trustpilot sum it up brilliantly from their reviews

“Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality and the amazing performance of the versatile outdoor ovens available today. Consumers note how remarkably simple the equipment is to operate for daily baking, roasting, and preparing wonderful family meals...

... Buyers thoroughly enjoy sharing these remarkable outdoor cooking moments with their families and friends during wonderful celebratory gatherings”.

Trustpilot

Life with Charlie

And here are some customers describing life with Charlie in their own words:

Stories

Chris Graham

Fire Cooking Chris

Fire Cooking Chris

Chris Graham

“I saw Charlie first time in a showroom display window. I was intrigued and rang the company to find out what it was all about. I went back to see it in person in the Ideal Home Show. I bought one and I’ve never looked back.

I retired a few years ago. I’ve always loved food and gardening, and I grow all my own vegetables. Charlie has changed the way I cook and changed the way my family eats. It gives us restaurant quality food, but it shop prices. And it’s always a point of discussion for everyone who comes round. First of all, “What’s that?”, and then once they know what it is and have tried it, it’s, “Cook some food in the Charlie”.

I spent the first two months with the oven experimenting: baking cakes, smoking, cooking pizzas, baking bread, and doing big dishes like lasagnas. Then my daughter said that looks brilliant, why not put it on social media? And she did a TikTok video for me. Within the first two hours I had 2,000 views. Then my daughter taught me how to do TikTok properly, how to edit and so on. So, I created the “Fire Cooking Chris” handle, cooking all sorts of different stuff and posting twice a week, and it’s now grown so that I’ve got 85,000 followers!

The best thing we ever did for it was a charity night for Dream Flight, the charity my wife works with. In one evening, we cooked 125 pizzas in Charlie, at a rate of 25 an hour. Nothing else could have done that, and we raised £3,000. Charlie just kept pumping them out, and everybody who came to get one stayed to enjoy their pizza and a drink together.”

  • 85,000TikTok followers
  • 125Pizzas in one evening
  • £3,000Raised for Dream Flight

“Within two weeks of getting the Charlie, every other piece of kit had gone.”

“Without wishing to blow my own trumpet too much, I’ve always been an accomplished outdoor cook. I’ve had every possible piece of equipment from smokers. to built-in pizza ovens, to gas planchas, to eggs. But within two weeks of getting the Charlie, every other piece of kit had gone. Sold!

What’s so special about it? Number one is ease of use and temperature control. Number two is versatility. Number three, you can just leave it to get on with it. The very first thing I did when I got the Charlie was to test it by baking a loaf of bread. I’ve got a professional baking oven as well; and I had enough dough for two malted seeded loaves. I did one in the Charlie and one in the professional baking oven. The Charlie loaf was every bit as good as the professional oven loaf, and with a very slight smoky tinge to it, which was rather nice.

The Charlie now does absolutely everything. The family love everything that comes out of it. For slow cooking, it works as well as a slow cooker. For pizzas it works even better than a pizza oven, because it’s basically foolproof, and involves almost no effort. Getting a great pizza in Charlie is a no brainer. You just know it’s going to be perfect. For smoking, just chuck in a piece of apple wood. It’s just as good as a pellet smoker and much more controllable.

The final thing about it is that it is made so well. You can just feel the engineering. No compromise at all”.

What customers say

See what individual customers love so much about Charlie:

  • Outdoor Cooking at its best

    Outdoor Cooking at its best

    “After coveting a Charlie oven for over a year, we finally made the decision on the colour (all so gorgeous) and took delivery in July 2024. It’s the best thing we have ever bought and such a conversation piece. We use it far more than we ever used a bbq or similar and since we moved house and are renovating, it is now our only oven. We have certainly put it through it paces over the past 5 months and it’s been a life saver especially when entertaining. Great personal customer service from Tara, Neil and the team”.

    SW
  • I love cooking with our Charlie oven …

    I love cooking with our Charlie oven …

    “I love cooking with our Charlie oven It bakes, roasts, sears, smokes. The flavours are enhanced and some of the best results are from the simplest ingredients - baked potatoes are out of this world, but it’s with meat dishes that it comes into its own- especially slow cooked lamb and beef - I’m constantly inspired to try different recipes “al la Charlie”!”

    C
  • Fantastic product and amazing company.

    Fantastic product and amazing company.

    “I purchased a Cheeky Charlie (the tabletop variant) together with a number of accessories. Communication with Neil and Tara has been excellent throughout, the oven is fantastic, I really cannot recommend it highly enough. For comparison I also have a Kamado Joe Big Joe, a Whistler gas grill and had a Gozney Dome. The Charlie is the best built and can easily do the jobs of all the other bbq I own! The family are all big fans of the pizzas we made recently!”

    OK
  • My Charlie oven is without doubt the…

    My Charlie oven is without doubt the…

    “My Charlie oven is without doubt the best outdoor cooking kit I’ve ever bought ……. By a billion miles. The build quality is fantastic and I use it for everything. It gets used 4 or 5 days a week from steaks to pizzas to bread to full roasts. It’s changed the way I cook completely. Utterly brilliant”

    STC
  • Our purchase- Charlie charcoal oven

    “From the first time seeing this product, to the exceptional customer service, the products speak for themselves, big bold bright colours- well built British product- website so easy to view and purchasing is a simple task- maybe a little too easy - I feel like I want to buy more-great communication and delivered on time by some very polite and professional delivery company which went above and beyond to help position Charlie into its forever home.Fantastic step by step guides to help all people on the steps to joining the Charlie family- so many amazing recipes to try also- once we have mastered the art- we will definitely be joining the weekend retreats to discover so much more”

    MS
  • You get what you pay for

    “we brought the charlie charcoal oven and the charlie outdoor island cabinet ,great product easy to use well made ,cooks your food perfect with that charcoal flavour added ,we would recommend these products to anyone who loves food and cooking ,lots of fun charlie is part of or family”.

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