Terms of service
Terms & Conditions
These terms and conditions are those under which the Cheeky Charlie Oven Company Ltd supplies its products to its customers.
Please read these terms carefully before you place your order. These terms tell you who we are, how we will provide our products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
Information about us
We are the Cheeky Charlie Oven Company Ltd. registered in England and Wales under company number 13564533 and at registered office is 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND. You can contact us through our website (www.charlieoven.com), or by emailing us at email@example.com. If we need to contact you, we will do so by phone or by writing to the email address or postal address on your order.
Our contract with you
Our acceptance of your order through our website will take place when we email you to accept it, at which point there will be a contract between you and us.
If we are unable to accept your order because – for instance – we are out of stock, we will let you know in writing and will not charge you for the product.
We will allocate an order number to your order and let you know what it is when we accept your order.
Products and their colours may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in any images on our website.
Your rights to make changes
Please contact us to request a change to your order. We will let you know if the change is possible.
If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Please note that orders for products in bespoke colours cannot be changed. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
Our rights to make changes
We may change the product: to reflect changes in relevant laws and regulations; and to make minor technical changes and improvements. These changes will not affect your use of the product.
Providing the products
The costs of delivery, for your specific location and type of delivery requested, will be as displayed to you on our website.
During the order process we will let you know when we will provide the products to you.
If our supply of the products is delayed by an event outside our control, then we will let you know as soon as possible, and we will take steps to minimise the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. Alternatively, parcels can be left on a doorstep or a safe place, or with a neighbour, with your consent.
If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
if we deliver any products late and outside a reasonable timeframe, then you may treat the contract as at an end. However, any goods subsequently delivered (due to being in transit) must be returned to us in unopened and undamaged condition.
If you do not wish to treat the contract as at an end straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
A product will be your responsibility from the time we deliver it to the address you gave us.
You own your product once we have received payment in full.
We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid in advance for the product.
Your rights to end the contract
Your rights when you end the contract will depend on the product you have bought, whether there is a fault with it and when you decide to end the contract:
- If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back).
- If you want to end the contract because of something we have done or have told you we are going to do.
- If you have just changed your mind about the product, You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of returning the product(s);
- In all other cases (if we are not at fault and there is no right to change your mind).
If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
- We have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed.
- There is a risk that supply of the products may be significantly delayed because of events outside our control.
- We have suspended supply of the products for technical reasons, or we notify you we are going to suspend them for technical reasons.
- You have a legal right to end the contract because of something we have done wrong, (including because we have delivered late).
You have 14 days after the day you receive the product, or if earlier until you start using the product. Please note that ovens in bespoke colours cannot be returned under these conditions. You do not have the right to change your mind once you make use of the product. To start a return, please email us at firstname.lastname@example.org.
Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed (before we deliver the product), but you may have to pay us compensation. If you want to end a contract before it is completed where we are not at fault, just contact us to let us know at email@example.com. The contract will end immediately, and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
To end the contract with us, please email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us in unopened condition. Please email us email@example.com. If you are exercising your right to change your mind you must send off the goods within 7 days of telling us you wish to end the contract, and they must be delivered to us within 14 days of you exercising your right to change your mind.
We will pay the costs of return if the products are faulty or misdescribed, or if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so because of something we have done wrong.
In all other circumstances you must pay the costs of return.
We will refund you the price you paid for the products, excluding applicable delivery costs, by the method you used for payment. However, we may make deductions from the price to reflect any reduction in the value of the products if this has been caused by your handling them in a way which would not be permitted in a retail environment.We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you.
Our rights to end the contract
We may end the contract for a product at any time by writing to you if:
You do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due;
You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your delivery address;
You do not, within a reasonable time, allow us to deliver the products to you.
You must compensate us if you break the contract. If we end the contract in the situations set out in the section above, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
We may withdraw the product. We may write to you to let you know that we are going to stop providing the product or service. We will refund any sums you have paid in advance for products or services which will not be provided.
If there is a problem with the product
We are under a legal duty to supply products and services that are in conformity with this contract.
How to tell us about problems. If you have any questions or complaints about the product, please email us at firstname.lastname@example.org.
If you wish to exercise your legal rights to reject products you must send them back to us. We will pay the costs of delivery. Please email us at email@example.com to arrange this.
Prices and payments
Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the website when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
There is a possibility that some of the products we sell may be incorrectly priced on the website. Where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
We accept payment by most credit, charge and debit cards. You must pay for the products at the time of your order. We will not charge your credit or debit card until we accept your order.
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:
Death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors.
Fraud or fraudulent misrepresentation.
Breach of your legal rights in relation to the products, including the right to receive products which are of satisfactory quality and fit for purpose.
We are not liable for business losses. If you use the products for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
We will use the personal information you provide to us:
To supply the products to you.
To process your payment for the products.
To give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
We will only give your personal information to third parties where the law either requires or allows us to do so.
Other important terms
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you do not make payment and we provide the products, we can still require you to make the payment at a later date.
These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.