Warranty

Manufacturer warranty

The manufacturer warrants Charlie Oven products to be free from defects in workmanship and materials for the periods below, from the original invoice date. The periods depend on whether the product is used for residential or commercial purposes.

Residential use

For products used under normal residential use and conditions:

Charlie Charcoal Oven, Professional Charlie Charcoal Oven and Cheeky Charlie Tabletop Oven: 5 years
Outdoor kitchen cabinets (Base Cupboard, Corner, Two Drawer Base, Two Drawer Base with Bar Stand, Accessory, Sink and Fridge Cabinets): 5 years
The fridge fitted in the Fridge Cabinet: 2 years
Charlie Outdoor Island Cabinet and Cheeky Charlie Oven Base Cabinet: 3 years
Stainless steel accessories (cooking racks, grill racks, planchas, trays, the drip tray, the tongs and the Sink Worktop Cover): 5 years
Pizza and Baking Stone: 2 years
Covers: 3 years
Oven thermometer: 1 year

The 5-year warranty applies to Charlie Charcoal Ovens ordered from June 2026; to Professional Charlie Charcoal Ovens, Cheeky Charlie Tabletop Ovens and outdoor kitchen cabinets ordered from 1 October 2026; and to stainless steel accessories ordered from 24 October 2026. Earlier orders are covered by a 3-year warranty. Pizza and Baking Stones ordered before 25 October 2026 keep a 3-year warranty.

Commercial use

Products used in commercial kitchens or for any commercial purpose are covered for the periods below, from the original invoice date:

Professional Charlie Charcoal Oven: 3 years
Charlie Charcoal Oven and Cheeky Charlie Tabletop Oven: 2 years
Outdoor kitchen cabinets, stainless steel accessories and covers: 3 years
The fridge fitted in the Fridge Cabinet: 2 years
Pizza and Baking Stone: 1 year
Oven thermometer: 1 year

The 2-year commercial warranty applies to Charlie Charcoal Ovens and Cheeky Charlie Tabletop Ovens ordered from 19 October 2026. Earlier orders for commercial use keep a 3-year warranty. Commercial purposes include use in restaurants, cafés, hotels, pubs, catering, events, rental, contract trade, and any other business setting. All other terms of this warranty, including the exclusions and claim procedures, apply to commercial use.

Repairs, replacements and costs

The manufacturer agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge. For valid warranty claims, we will arrange and pay for any collection, shipping, handling, packing, return delivery and insurance required. Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the original dated sales receipt. If no manufacturing defect is found after inspection, we may charge reasonable costs for call out, collection or redelivery.

Materials, finishes and corrosive environments

Charlie products are designed to live outdoors all year round. Current Charlie Ovens and outdoor kitchen cabinets are constructed from high-quality 304 stainless steel, and exterior surfaces are protected by a durable, high-temperature powder-coated finish.

Although designed for outdoor use, no metal is completely immune to corrosion, and powder-coated surfaces can rust if the finish is scratched or dented. Exposure to salt-laden coastal air, sea spray, chlorine (including from pools and hot tubs), fertilisers, pesticides and other corrosive substances can cause surface staining, discolouration, pitting or rust, particularly on exposed metal components and on damaged areas of powder coating.

The warranty does not cover corrosion, rust, staining, discolouration, pitting, fading or other deterioration caused by environmental exposure or by damage to the finish, including from salt deposits, sea spray and chlorine. It continues to cover defects in materials, manufacture or the protective coating.

Customers in coastal environments should regularly clean exposed metal components using mild detergent and fresh water, rinse and dry them thoroughly, and inspect powder-coated surfaces for damage. Do not use abrasives, scourers or polishes on powder-coated surfaces. If you notice chips, scratches or other damage to the finish, please contact us for advice.

This exclusion does not affect cover for manufacturing defects or the customer's statutory rights.

Warranty limitations

This warranty does not include:

Any condition resulting from other than ordinary wear or any use for which the product was not intended
Any condition resulting from incorrect or inadequate maintenance or care
Damage resulting from misuse, abuse, negligence, or accidents (see User Manual for correct usage)
Dissatisfaction due to buyer's remorse
Normal wear and tear
Damages by user incurred during assembly or maintenance
Alterations, modifications, or the use of non-standard components
Any used, previously displayed items
The door seal
The thermometer (beyond 1 year)
Corrosion, rust, staining or other deterioration caused by environmental exposure, including coastal air, sea spray, salt deposits and chlorine (see "Materials, finishes and corrosive environments" above)
Severe weather conditions such as hail, acid rain, hurricanes, earthquakes, wildfires, tsunamis or surges, tornadoes or severe storms and other environmental factors
Heat and/or smoke tarnishing to the paintwork on the front panel and/or door

The company makes no express warranty or condition whether written or oral and the company expressly disclaims all warranties and conditions not stated in this limited warranty.

For consumer transactions, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this product to the purchaser.

All warranty claims must be filed by the consumer to the Cheeky Charlie Oven Company Ltd. Please retain invoices for a minimum of 5 years for warranty purposes.

Claim procedures

Claims for defective merchandise must be made within the warranty period for the product, from the invoice date. Claims for missing parts must be made within 60 calendar days after the merchandise is received.
Claims should be sent by email to charlie@charlieoven.com, accompanied by supporting evidence and documentation.
Any items returned as part of a warranty claim must be packaged in a manner advised by the manufacturer. We will provide packaging instructions when we arrange the return.
We reserve the right to specify that postable items be returned to the factory for inspection or be inspected by our representative in the field.
Pictures are required to make claims for defective merchandise, along with a copy of the original invoice.
If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace or repair parts whenever possible.